Resident Manager Job Description

Reports to: Portfolio Supervisor

Department: Operations 

Employment Status: Part Time / Full Time Non Exempt   

Company Overview: Swami International was established in 1978. The founder envisioned a company with a hands-on management style, a property management company that would be directly involved with all aspects of providing a comfortable, affordable living environment for our residents.

Position Overview: The ON-SITE and/or OFF-SITE Resident Manager is responsible for the day-to-day operations of the assigned residential facility(ties) including but not limited to; maintaining the cleanliness of the property, collecting rents, providing high levels of customer service and resident satisfaction, leasing units quickly, posting notices, responding to resident concerns promptly, developing & maintaining excellent rapport with local government agencies, co-workers, vendors and residents, reporting safety and maintenance concerns promptly, and abiding by all California fair housing laws and any other state and/or federal mandated regulatory agencies.

Core Responsabilities:

• Serving Legal Notices;
• Monitoring and Scheduling Outside Vendors;
• Regularly Interacting with residents;
• Recording and tracking completion of work orders;
• Enforcing Rules and Regulations;
• Must be able to climb stairs if necessary;
• Maintain the property’s clean condition (Upkeep curb appeal);
• Facilitate communication between tenants, staff, and management;
• Computer proficient: Excel, Microsoft, outlook, Gmail, Craigslist (daily data entry of above-listed duties);
• Marketing upcoming and current vacancies;
• Oversee the quality and completion of unit turns with vendors and in-house maintenance;
• Conduct unit/ property tours for leasing;
• Collect documentation from residents as needed;
• Complete other tasks and projects as assigned.

Minimum Requirements:

• 5+ years of proven success in property management.
• 5+ years in a management or leadership role.
• Knowledge of industry legal rules and regulations.
• Demonstrated leadership skills using performance metrics and team-building strategies. 
• This position requires strong written, oral and reading communication skills to accurately obtain, interpret and transcribe complex programs at all levels of the organization.
• Strong computer skills and experience with Appfolio or other industry software applications. 
• Ability to effectively strategize with the overall vision of the organization in mind.
• Ability to work under tight deadlines and consistently meet deadlines.
• Understand how to influence and lead when there is no direct supervisory relationship

Other Responsibilities:

• This position will be split between field and in-office requirements. 
• The employee will be expected to be present at Swami Headquarters a minimum of two days a week to receive and provide professional development, collaborate with other team members, and complete administrative duties.
• The employee will be expected to conduct physical inspections at each of their designated properties at least once per week, providing a report on the properties performance for each inspection.
• The employee is expected to stay up to date on technology required for the position as well as local, regional, and state requirements.
• The employee will be expected to complete other relevant tasks and duties as assigned.

Compensation:

• Benefits as described in the Swami Employee Handbook
• Ranging $17.27-$22/hour paid semi-monthly
• No less than ⅓ discounted Fair market value

Qualifications:       

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.